Tawkify Refund Policy

Last Updated August 2020

By using the services (“Services”) offered by Tawkify, Inc. ("we," "us," "our," or "Tawkify"), we are committed to making sure customers have a positive experience and that we are available to answer any questions or assist customers in using our Services.

A match cycle includes all work performed to search, screen, and select a match, to plan and coordinate a video or in-person introduction between the client and the respective match, and to obtain and provide post-introduction feedback to the client. A new match cycle begins when feedback has been received from the client for their previous match. All work performed upon purchase, during initial client review, and onboarding is included in the first match cycle; no additional consultation or onboarding fees are incurred.

Membership and Video-Connect purchases are non-refundable. Clients are subject to approval before becoming a Tawkify client, and those declined by Tawkify are refunded in full.

For approved clients, prorated payment for a minimum of three match cycles is retained in all cases, after which clients can request a prorated refund of any unstarted match cycles. No additional early cancellation fees or penalties apply.

Clients may “pause” their experience once for up to a total of 3 months in any 3-month period during the use of the Services (“Pause Period”). After a Pause Period ends, forfeiture of unused match(es) will occur if a client 1) does not notify us via email at customersuccess@tawkify.com of a new pause request within 14 days; or 2) remains unresponsive to Tawkify and matchmaker emails/SMS outreach over the following 14 days; or 3) refuses introduction to selected matches.

Problematic lack of availability or poor date behavior on the client’s part can negatively impact our ability to perform services and may, therefore, result in early termination of the client's package without refund.

Our Services are diverse, therefore additional terms or package/offer specific refund policies may apply. Any additional or differing terms will be identified or displayed during sign up for or purchase of the relevant Services, and those additional terms shall become part of the customer’s agreement with us for use of those Services.

Please click here or email our Customer Success Team at customersuccess@tawkify.com for questions about this policy or assistance. Approved refunds may take 60 days to post.

Copyright © 2020 Tawkify, Inc.

Tawkify offers Traditional Matchmaking
without the Traditional Price Tag
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